Dead On Arrival / Returns Material Authorisation / WEEE

DOA Returns Policy

1.        Any DOA must be reported to Sciamed within 3 working days from date of delivery.

2.        Manufacturer warranty applies after 3 working days from date of Sciamed delivery. See RMA policy)

3.        The returned item will be tested by Sciamed if no fault is found a service charge maybe raised.

4.        Where possible replacement product will be delivered

5.        Any items that show signs of use will not be treated as DOA and the Sciamed RMA policy will apply.

  Suppliers Warranty and DOA periods

RMA Policy

1.        No items will be accepted without a RMA number. 

2.        Sciamed RMA numbers are valid for 14 days.

3.        The RMA number must be clearly displayed on the packaging and paperwork.

4.        Sciamed will not accept products for return under the following conditions:

a.        Missing items or components with the original order are missing.

b.        The condition of the returned item is in any way misrepresented.

c.         Returned item or packaging damaged rendering the product 

d.        No visible RMA number on the packaging or paperwork.

e.        DOA returned item is tested and is fully functional.

f.         An item is received more than 14 days after the date the RMA number was issued.

g.        The item has been heavily used or damaged

5.        All items returned to Sciamed will be checked and tested.

6.        Sciamed deliveries refused by the Customer will cause an RMA to be raised to book the item back into stock any costs related to refused shipments will not be credited.

7.        Shipping error RMA must be requested within 7 days of the Sciamed invoice date.

8.        The return of the following items must be agreed in writing before an RMA is issued:

a.        Labels

b.        Ribbons

c.         Demo Units

d.        Demo Software

e.        Print heads

f.         If any returned product is not accepted you will be informed in writing and your account will not be credited. You may chose to have the items collected or arrange for Sciamed to ship the items back to you. 

Non-DOA Returns Policy

1.        No open box returns for non-DOA items will be accepted. All items must be returned double boxed with the original items box clean, undamaged, and with no marks of any kind. This includes writing, stamps, or shipping labels. (Do not write RMA numbers on original box).

2.        Original manufacturer's packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, ALL items included in original shipment.

3.        Customers have 14 days from date of delivery to request a non-DOA return. The RMA issued is valid for 14 days from issue date.

4.        Sciamed will impose a 20% restocking fee on returns resulting from customer error.

5.        In the event of items being returned with damaged packaging a re-box fee of a minimum of 5% will be applied

6.        Non-DOA configured items may not be returned.

7.        Credit will only be applied to your account when Sciamed receives the item and the item is verified as unused and in good resale able condition. 

8.        The customer is responsible for freight costs when returning Non-DOA items

9.        Standard procedure regardless of the method of payment would be to credit the customer’s  account for the return. The customer must contact the Finance Department to request other options.